General

Our customers' success is our primary concern. Please choose the contact option most convenient for you.

Phone Support: 1-877-587-2555 (Monday–Friday, 9 AM–5 PM EST)

Email: support@streamlabswater.com

For Sales & Partnerships: Please contact us directly at: sales@streamlabswater.com

Visit our Support Center for additional FAQs, troubleshooting, and more.

Premium discounts vary by carrier, policy, and state. Please contact your insurance agent or insurer to confirm eligibility and specific requirements.

Many insurers reward homeowners who take steps to mitigate water damage risk. Smaller credits typically apply when you have:

  • A flow-based leak detection system with automatic water shutoff
  • Real-time leak alerts delivered to a phone or monitoring service

Eligibility and criteria are carrier-specific—engage your agent or company to determine what applies to you.

Read more about it here.

If you are not satisfied with your StreamLabs product for any reason, you may return it in its original condition within thirty (30) days of the original purchase. Proof of purchase is required to validate the return period and process your return. To initiate a return, please contact Customer Service by phone 1-877-587-2555 or email support@StreamLabswater.com.

StreamLabs products are warranted to be free from defects in materials and workmanship for one (1) year from the original retail purchase date. Proof of purchase is required to validate the warranty period. For more details, please visit our Limited Warranty page

Visa, Mastercard, Amex, Discover, JCB, Diners Club, and Apple Pay

The hardware is a one-time purchase. The app has a free “Standard” plan, and an optional StreamPlus plan at $5.99/mo or $59/yr that adds extras like more locations and email/SMS alerts. Learn More

To change your StreamPlus Subscription, please go to https://my.streamlabswater.com/ and login using the same username and password that you use to sign in to the StreamLabs App on your smartphone. On your account page, you will see the "Subscription" section with a button that says "Change Plan."

Most customers self-install Scouts and Monitors. For Controls, we recommend professional installation and can connect you with an installer based on your location. Our authorized installation partner is ALD (American Leak Detection). For more information about installation in your area click here

Products

All StreamLabs products help you reduce water damage risk with ultrasonic leak detection and real-time alerts. Choose based on how much coverage and control you want:

StreamLabs Scout: A Wi‑Fi, point‑of‑leak sensor for targeted areas (under sinks, near water heaters, in basements/attics).

  • What it does: Sounds an audible alarm and sends real-time alerts if water is detected or if temperature/humidity reach concerning levels.
  • Works alone or with Monitor/Control. Learn More

StreamLabs Monitor: A DIY (Do It Yourself), no‑tools, clamp‑on device that attaches to your existing pipe in minutes. Ideal for whole‑home monitoring without shutoff.

  • What it does: Uses patented ultrasonic tech to detect leaks and abnormal usage across your home’s plumbing without cutting into the line.
  • Continuously monitors water flow and provides water usage insights in the app (e.g., trends and abnormal consumption), helping you spot issues early. Learn More

StreamLabs Control: An in‑line smart shutoff valve installed on your main water line.

  • What it does: Detects leaks and can automatically shut off water to prevent damage. Ideal for End‑to‑end protection with auto‑shutoff; pro installation recommended.
  • Remote on/off via the app.
  • Provides continuous water monitoring and detailed usage information in the app, so you can track consumption and identify anomalies. Learn More

All products connect to the StreamLabs app for unified alerts and insights on leaks, water usage, temperature, and humidity.

  • Want room-by-room protection at specific risk points? Choose Scouts.
  • Want whole-home leak monitoring with easy DIY setup? Choose Monitor.
  • Want whole-home protection with automatic shutoff for maximum peace of mind? Choose Control.
  • Best coverage comes from combining Control or Monitor with Scouts in high-risk areas.
  • If your home and outdoor irrigation system share a water line, install your primary StreamLabs Monitor or Control after the branch to your irrigation system. This setup helps protect your home from leaks and reduces false alerts caused by longer irrigation run times and seasonal schedules.
  • If you want to track water usage specifically for your irrigation system, you can install a separate Monitor on the irrigation line branch. This allows you to monitor consumption and customize alert settings for your irrigation system.
  • Yes, your StreamLabs devices require Wi-Fi to function, as they connect to the StreamLabs app via Wi-Fi.
  • They are only compatible with 2.4GHz Wi-Fi networks (not 5GHz).
  • Supported network security types include Open, WEP, or WPA/WPA2-Personal.

If your Wi-Fi goes down, your StreamLabs devices will continue to monitor for issues and will buffer about three hours of data, which will be uploaded once the Wi-Fi connection is restored. If you have enabled auto-close (Auto-Shut), your Control will still automatically shut off your water if it detects a potential issue, even without Wi-Fi.

However, you will not receive alerts, see live data, or be able to open or close the valve remotely from the app until your device is back online. If you need to change the status of the valve while Wi-Fi is out, you can use the physical buttons on top of the device to open or close the valve until the Wi-Fi connection is restored.

StreamLabs App

You’ll receive push notifications on your smartphone whenever the StreamLabs Monitor, Scout, or Control detects a possible leak or unusual water usage. With StreamPlus, you can also opt to receive email and text message alerts. All alerts are stored in the Leak Alerts History section of the StreamLabs App.

Types of alerts include:

  • Slow Leak
  • Major Leak
  • Away Mode Leak (alerts for any flow when you’re set to Away)
  • Smart Alerts (flags unusual usage after learning your normal patterns)
  • Room Temperature Alerts
  • And more

You can customize alert settings, including Home/Away behavior, to ensure you’re notified in the way that works best for you. Learn more about alerts here.

The StreamLabs App is compatible with iOS 13.0 and higher and Android 11 or higher.

Yes, StreamLabs products currently work with Google Home. Integration with other smart home platforms—including Amazon Alexa, Apple HomeKit, and others—is in progress and will be available in the future.

Data Security FAQ

StreamLabs devices measure your water usage using advanced ultrasound technology. Both the StreamLabs Smart Home Water Monitor and StreamLabs Control are non-invasive, whole-home systems that determine the flow rate, duration, and intensity of water inside compatible pipes. They also help detect leaks and, with the Control, provide an automatic shut-off valve. All water usage data is reported to our cloud service via Wi-Fi, allowing you to monitor and manage your water consumption in real time.

All water usage data is stored on StreamLabs' secure cloud servers hosted by Amazon Web Services. Data is encrypted and sent directly to the cloud from the Monitor/Control via Wi-Fi, and then securely accessed and viewed directly on the users' phone(s) or tablet(s) from the cloud when the StreamLabs app is opened or refreshed via the internet.

StreamLabs stores user data for a maximum of two years. This provides sufficient user data for the app to perform its historic comparison statistics for the most current year and the year immediately previous.

All of the water usage and alert data that the StreamLabs collects is only viewable in the app, which is available for use on iOS and Android smart phones and tablets.

For more information about integrating StreamLabs with your Commercial or Building maintenance software, or to inquire about Partnership opportunities, please email us at: Sales@StreamLabsWater.com

Each StreamLabs device can only be paired with one StreamLabs account. This means that only individuals who have your StreamLabs username and password and are logged into the same account can access your water usage data.

For security, StreamLabs devices communicate with our servers using MQTT over a mutually authenticated TLS layer, and they download signed firmware updates over HTTPS.

Looking for more information?

Visit our Support and troubleshooting information

Support Center